The Jeff Show: Re-booking a Flight Due to a Summer Storm

June is very busy at WAV with three Microsoft events and two Honeywell events; and with the beginning of summer concert season, a myriad of other small events. As I write this, everyone is on the road except me. 

This makes me think about summer storm season around the old airport. That means at some point you (and I do mean you) will get caught at a gate with your travel plans delayed by Mother Nature. You and about 180 of your closest friends (ok they are not your friends) are trying to get a seat on the next flight home.
  

Everyone lines up at the ticket counter as two gate agents try to rebook 180 people with travel plans that are next to impossible. So, you’re looking at about a two hour wait just to talk to an agent.

You won’t have to wait if you have status or are smart. If you have status, the computer will automatically rebook you and send an email. If you’re smart, you can rebook your flight in no time and get a free drink for a mere $50. That’s right, head over to the airline club, pay the $50 one day fee, go upstairs to the desk and let the agent fix it. You're in the club, they are the best at what they do, and they never want to tick off a club member.  While the other 179 of your friends all battle for the last 3 seats on the next flight, the number just went to 2 as you get your boarding pass.

Problem solved.  But wait Jeff, what if you are in Smoot Wyoming where there is not a club. Just go past security and hit the ticket counter. It helps if you can give the agent puppy eyes. And remember; never be mean to a ticket agent. Mother Nature is not their fault.

I, myself. try to restrict my summer travel to taking the family to Door County. But when we drive by O’Hare every time on the way up, I promise to think of you.
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Company owner Jeff Warner has been involved in the industry of as long as he can remember as his dad, Harry, started WAV. He joined the company full-time in 1979, and travels the world to help big clients like Bankers Life and Casualty, McDonald's and Microsoft plan AV displays for meetings and events. Please e-mail Jeff you own travel tips to jwarner@warnerav.com, and your tip might be featured in our blog.